Frequently asked questions to help you buy a voucher, a gift box or an item - Régent Petite France & Spa
Can we reach the hotel by car ?
You can reach the Régent Petite France & Spa by car. Please input 'Place Henri Durant' into your GPS. As the hotel is in a pedestrian area, kindly contact the front desk for the access code.
What kind of equipments can we find in the room ?
Our rooms are equipped with a TV, a safe, a hairdryer, a courtesy tray, KOS hospitality products, and bathrobes and slippers. You will find all these amenities in your room at Régent Petite France & Spa.
Can we ask for an additional bed or crib ?
You can request a crib in your room at the Régent Petite France & Spa, available for the "DELUXE" category. For children over 12 years old, an additional bed can be added in certain room categories upon request, for an extra fee of 30€ per day.
Does the hotel have a laundry service ?
The Regent Petite France & Spa offers a laundry service for guests. Please place your dry cleaning in the provided bag and drop it off at the front desk before 10 am for same-day return after 7 pm.
Is there a free WIFI in the hotel ?
Yes, the Régent Petite France & Spa offers free WiFi access throughout the hotel and in all rooms.
How to specify a particular request ?
To specify a particular request, please contact the front desk at [email protected]. We will be happy to assist you at Régent Petite France & Spa.
Can we let our luggages before at the hotel before arrival or after departure ?
You can leave your luggage at the front desk before your arrival or after your departure at the Régent Petite France & Spa.
How much is the tourist tax ?
The tourist tax is an additional 3.30€ per person per day at Régent Petite France & Spa.
Does the hotel have connecting rooms ?
Connecting rooms are available at the Régent Petite France & Spa, but only upon request and subject to availability.
I am allergic and/or I follow a specific diet. What can you offer me ?
Please inform us of any allergies, intolerances, or specific diets you follow, and we will gladly provide suitable alternatives. Our breakfast buffet at Régent Petite France & Spa includes gluten-free and lactose-free options.
What are the openning hours of the bar champagne ?
The champagne bar at Régent Petite France & Spa is open from 5 PM to 11 PM on Sundays and Mondays, and from 5 PM to 1 AM from Tuesdays to Saturdays. The bar serves a menu featuring chef Julien Rodriguez's signature dishes, available daily from 6 PM to 10 PM.
What are the conditions of access to the Spa and the fitness room?
Access to the Spa and fitness room at the Régent Petite France & Spa is exclusively for guests aged 18 and above, and requires a prior reservation.
Does the hotel offer room-service ?
Room service is available at the Régent Petite France & Spa 24 hours a day. You can use the room service card provided to place your order.
I have a problem whith my gift voucher. What can I do ?
If you have a problem with your gift voucher, please contact the front desk at [email protected]. They will be happy to assist you at Régent Petite France & Spa.
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home address, with Régent Petite France & Spa.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch sent to your home, with the possibility of booking at our establishment, Régent Petite France & Spa.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when ordering your gift box at Régent Petite France & Spa.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by post, or to pick it up in person when finalizing your order. The box is sent immediately in digital format, and a gift box version can be shipped to your home. The beneficiary can then book their dates directly with the Régent Petite France & Spa establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with immediate digital delivery and a gift pouch version sent to your home. Take advantage of this opportunity to offer unforgettable moments at Régent Petite France & Spa.
How do I create a group fund and invite people?
To create a group gift and offer a gift box at Régent Petite France & Spa, select the dedicated option during your purchase. You can then invite participants via email or link sharing. The reservation and usage conditions are specified at the time of purchase.
How can I choose the amount for a gift card?
For a personalized gift certificate, you can freely choose the amount that fits your budget. This option allows you to offer a custom experience to the recipient at our establishment, Régent Petite France & Spa.
How can I log in to my account?
To access your account and manage your gift box purchases, log in to our website using your email address and password. If you have forgotten your password, use the reset option available on the login page. Régent Petite France & Spa.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment Régent Petite France & Spa.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy the unique experience at Régent Petite France & Spa.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our Régent Petite France & Spa website.
How do I purchase or give a gift box?
To offer a gift box from Régent Petite France & Spa, select the gift box of your choice, customize it with a message, and complete your order. The recipient can then book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate with a custom amount, allowing the recipient to freely choose the experience that suits them among our services at Régent Petite France & Spa.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can offer various experiences, such as a Shiatsu massage or breakfast, at our establishment Régent Petite France & Spa.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, Régent Petite France & Spa.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us with any questions regarding your gift box at our establishment, Régent Petite France & Spa.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Régent Petite France & Spa website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
For any questions regarding gift boxes, an online chat is available on our website. You will find quick and effective answers to fully enjoy your experience at Régent Petite France & Spa.
Is there a dedicated customer service for gift boxes?
The recipient of a Régent Petite France & Spa gift box can book their dates directly with the establishment and enjoy their service.
Is there a dedicated FAQ for gift boxes?
Welcome to Régent Petite France & Spa. This FAQ will guide you on how to use your gift box, its validity, and the available services, such as our Shiatsu massages or our breakfasts, so that you can fully enjoy your experience at our establishment.
Is spa access included in my gift box?
Access to the spa depends on the options chosen in your gift box. For example, the Wellness Getaway for Two gift box includes a true relaxation bubble in the heart of Petite France, with access to the spa at our Régent Petite France & Spa establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Régent Petite France & Spa gift box has access to the same services as other customers, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at Régent Petite France & Spa.
Is parking included in my gift box?
Parking is not included in the Régent Petite France & Spa gift boxes. Please check the specific conditions of your box to confirm this information.
Is breakfast included in my gift box?
Breakfast at the Régent Petite France & Spa is served from 7 AM to 10:30 AM daily and includes a variety of organic and local products, breads, pastries, savory and sweet dishes, and fresh produce. Gluten-free options are available, and a continental breakfast can be served in your room upon request.
Is special attention given to the recipient of a gift box?
The recipient of a Régent Petite France & Spa gift box can book their dates with the establishment and enjoy their treatment with complete peace of mind, with special attention paid to their well-being and gastronomic experience in the heart of Strasbourg.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the conditions of your gift box. The Régent Petite France & Spa hotel-restaurant gift boxes generally offer a complete welcome experience, but it is advisable to check the specific details of your box.
Should we bring towels to the Spa?
The towels are provided by the spa of our establishment, Régent Petite France & Spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in different options to suit all needs, directly on our Régent Petite France & Spa website.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and delivered immediately, with a gift pouch version available at home. Take advantage of the advantageous rates and guarantees offered by our establishment Régent Petite France & Spa.
Do you offer preferential rates for bulk purchases?
Discounted rates are offered for large quantity purchases, with a customized quote based on the ordered volume at Régent Petite France & Spa.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customizable options tailored to your needs. Custom gift boxes are available to reward your employees, with various services such as wellness stays or Shiatsu massages, at our establishment Régent Petite France & Spa.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. Your gift box will then be updated for Régent Petite France & Spa.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. Your feedback is valuable to help us improve, and we thank you in advance for your trust in our establishment, Régent Petite France & Spa.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the Régent Petite France & Spa establishment.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the chosen services. For a gourmet dinner, smart attire is generally recommended. You will fully enjoy your experience at our establishment Régent Petite France & Spa.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered. For a Shiatsu massage, for example, it is generally recommended to be at least 18 years old. You can enjoy this moment of well-being at our establishment, Régent Petite France & Spa.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. The beneficiary can choose their dates directly with the Régent Petite France & Spa establishment.
How can one access the hotel from the airport?
To reach the Régent Petite France & Spa from Strasbourg train station, it's an 8-minute taxi ride. From the airport, you can take a shuttle train to Strasbourg train station or directly take a taxi to the hotel.
Is the establishment accessible to people with reduced mobility?
Some of our rooms at the Régent Petite France & Spa are accessible for people with disabilities. Please inform us of your needs when making your reservation.
Are pets allowed in the establishment?
Pets are allowed at the facility upon request. A daily supplement of 25€ per pet will be applied. This policy is in effect at the Régent Petite France & Spa.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the establishment's website. You can thus discover the gastronomic options offered by Régent Petite France & Spa.
What are the hours of operation?
The opening hours of the Spa are from 10:30 am to 7 pm daily, with extended hours until 8 pm on Saturdays and Sundays. Regent Petite France & Spa.
Is there parking available near the establishment?
The Regent Petite France & Spa offers valet service for an additional fee. Garage parking is 40€ per day, while outdoor parking is 30€ per day.
What are the delivery methods for gift boxes/vouchers?
The Régent Petite France & Spa gift boxes are available in digital version or in a gift pouch. You can choose to receive them immediately by email or have them delivered to your home.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose immediate delivery in digital format or receive a gift pouch version at your home at Régent Petite France & Spa.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and services within our establishment, Régent Petite France & Spa. Additional items' conditions are specified at the time of your gift box purchase.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical gift box to offer an unforgettable experience at Régent Petite France & Spa.
Is the box presented in a neat packaging?
The Régent Petite France & Spa gift box is presented in an elegant pouch, ready to give. You can choose between an immediate digital delivery or a physical version delivered to your home, for a careful and personalized gifting experience.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box during your purchase. The box is then sent by email, allowing for immediate delivery to the lucky recipient at our establishment, Régent Petite France & Spa.
Can the gift box be sent directly to the recipient?
You can choose to have the gift box sent directly to the recipient when placing your order on our website. The Régent Petite France & Spa gift box can be sent immediately in digital format or as a gift pouch to their home.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate delivery in digital format and a gift pouch version at your home for Régent Petite France & Spa.
What are the delivery times for gift boxes by mail?
The Régent Petite France & Spa gift boxes are delivered within 3 to 5 business days by mail. You also have the option to receive your box immediately in digital format and customize it to your liking with Régent Petite France & Spa.
Is it possible to schedule a delivery date?
You can schedule the sending date of your Régent Petite France & Spa gift box during your order. The box is sent immediately in digital format and you can also receive a gift pouch version at your home.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also choose a gift pouch version delivered to your home, according to the standard delivery times at Régent Petite France & Spa.
How can I track my order?
To track your gift box order, log in to your account on our website. There, you will find the details of your purchase and be able to track its status. Your gift box will be sent immediately in digital format, and a gift box version will be sent to your home, to the Régent Petite France & Spa establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The box is sent immediately in digital format or as a gift pouch to your home, for quick and convenient delivery. Enjoy this offer with Régent Petite France & Spa.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. Your gift box will be shipped in a gift envelope to the address of your choice, with Régent Petite France & Spa.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for Régent Petite France & Spa remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. Our establishment, Régent Petite France & Spa, offers wellness and gastronomic services for unforgettable moments in Strasbourg.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the Régent Petite France & Spa establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Régent Petite France & Spa.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can book your dates at the Régent Petite France & Spa to enjoy your service.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of purchase. You can cancel your reservation according to these conditions at our establishment, Régent Petite France & Spa.
Is it possible to reschedule without fees with a gift box?
Rescheduling the date of your gift box is possible depending on the availability of our establishment, Régent Petite France & Spa.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a wellness or gastronomic experience at our establishment, Régent Petite France & Spa.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, Régent Petite France & Spa offers special gift boxes. Discover our online selection to offer a unique experience to your loved ones.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or getaways with friends. For example, our 'Romantic Getaway' box is perfect for celebrating love, while our 'Wellness Stay for Two' offers a relaxing break for two. Explore our offers to find the ideal gift box to give at Régent Petite France & Spa.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Régent Petite France & Spa are official and guaranteed without intermediaries, with secure payment directly to the establishment. You thus benefit from the best rate and an authentic experience.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are identical to those offered by the Régent Petite France & Spa establishment, but it is advisable to check the specific conditions for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking at our establishment, Régent Petite France & Spa.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of your gift boxes. You benefit from an advantageous rate and immediate sending of your box in digital format, with the possibility of receiving a gift pouch version at your home for Régent Petite France & Spa.
Is online payment secure?
The online payment for your gift box is entirely secure to protect your banking data. You benefit from the best rate by purchasing directly from our establishment Régent Petite France & Spa.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order on the Régent Petite France & Spa website.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our Régent Petite France & Spa establishment. Each box allows you to enjoy an overnight stay, a meal, or a wellness treatment at our 5-star hotel located in the heart of Strasbourg.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at Régent Petite France & Spa.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows for an immediate digital delivery of your box, and a gift box envelope sent to your home for Régent Petite France & Spa.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Régent Petite France & Spa.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Régent Petite France & Spa.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The gift boxes from Régent Petite France & Spa can be personalized and sent immediately in digital format or as a gift pouch to your home.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This way, you benefit from a secure and immediate payment, directly with our establishment Régent Petite France & Spa.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on the Régent Petite France & Spa website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment, Régent Petite France & Spa.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the terms and conditions of our establishment, Régent Petite France & Spa.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you benefit from the best rate by going directly through our official boutique, Régent Petite France & Spa.
Do you accept vacation checks?
We accept vacation vouchers for the purchase of our gift boxes. Payment terms are specified during the order at our establishment, Régent Petite France & Spa.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique touch, at Régent Petite France & Spa.
Can we add options to your gift box offers?
The gift boxes from Régent Petite France & Spa can be customized with additional options depending on availability. For example, you can add a Shiatsu massage or a breakfast to your gift box for an even more complete experience. The details of the options are available directly when purchasing your gift box at Régent Petite France & Spa.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your online order to offer a Régent Petite France & Spa gift set in an elegant pouch.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. The gift boxes from Régent Petite France & Spa are chosen and personalized to your every wish, for a unique and memorable gift.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, Régent Petite France & Spa.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The digital gift box is sent immediately after purchase, and the paper version is delivered to your home for personal handover. Régent Petite France & Spa.
Can partially used gift boxes be refunded?
Partially used gift boxes are not refundable. The terms of use are specified at the time of purchase, at our establishment Régent Petite France & Spa.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the conditions of the Régent Petite France & Spa establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The Régent Petite France & Spa gift box, corresponding to a service, is neither exchangeable nor refundable. Therefore, you cannot withdraw after purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of your purchase. At Régent Petite France & Spa, you can cancel your gift box according to the terms specified at the time of your order.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the box will be necessary to process your request quickly according to the conditions of the Régent Petite France & Spa establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of sale, which are available on the gift box description page. You will find all the necessary information for your purchase at Régent Petite France & Spa.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the gift box before its expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know the possible extension options offered by our establishment Régent Petite France & Spa.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the Régent Petite France & Spa establishment.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the Régent Petite France & Spa establishment. The service is valid according to availability and the conditions mentioned at the time of purchase.
What is the processing time for a refund after I make a request?
The refund deadlines are specified at the time of purchase of your gift box. They are usually 14 days after the request, subject to the terms and conditions of Régent Petite France & Spa.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased from our establishment, Régent Petite France & Spa, are neither exchangeable nor refundable.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded depending on the availability of our establishment, Régent Petite France & Spa. Check the available dates during your booking to fully enjoy your gift box.
Is booking with a gift box subject to availability?
Your reservation with a gift box at Régent Petite France & Spa is subject to the availability of our establishment. To fully enjoy your experience, we recommend booking your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new Régent Petite France & Spa password.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box at Régent Petite France & Spa, you will need the number of your gift box. This number is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the Régent Petite France & Spa establishment.
Can I use my gift box on holidays?
The use of your gift box at Régent Petite France & Spa is possible according to the establishment's availability, including holidays. To fully enjoy your experience, it is advisable to book in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your dates directly with the Régent Petite France & Spa hotel.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Régent Petite France & Spa establishment, subject to availability and the terms of the offer.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift voucher at Régent Petite France & Spa. Reservation details are available directly from the establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly at the Régent Petite France & Spa establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Régent Petite France & Spa establishment. This modification is possible as long as the new value of the box is equal to or less than that of the original box.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, such as a Shiatsu massage or breakfast, but any additional supplements or options are at your own expense. The reservation and usage conditions are specified at the time of booking, directly with our establishment Régent Petite France & Spa.
Is my gift box personalized?
The gift voucher for Régent Petite France & Spa is indeed nominative.
Can my gift box be used all at once?
Yes, your gift box for Régent Petite France & Spa can be used in one go. Check the establishment's conditions to confirm the terms of use, including available dates and included services.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment Régent Petite France & Spa in Strasbourg. To enjoy it, simply book your dates directly with us.
Is my gift box valid in only one establishment?
Your gift box is valid at our establishment Régent Petite France & Spa in Strasbourg. To enjoy your service, book your dates directly with us.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. Conditions and rates should be checked during your booking at Régent Petite France & Spa.
Can someone else use my gift box?
The gift box you have received is personal and can only be used by yourself. You can book your stay dates directly with the Régent Petite France & Spa establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the availability and pricing conditions in effect at the time of your reservation at our establishment, Régent Petite France & Spa.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon arrival when using your gift box at Régent Petite France & Spa.
Do you accept pets?
The presence of pets in our establishment, Régent Petite France & Spa, depends on the specific conditions of each gift box. We invite you to check the details of your gift box to know the applicable terms.
How do I proceed with reserving my gift voucher?
To use your gift voucher, book your dates directly with the Régent Petite France & Spa establishment. The recipient can choose their stay dates and enjoy their service according to availability and the conditions mentioned at the time of purchasing their gift box.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly with our establishment Régent Petite France & Spa.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, depending on the availability at our establishment Régent Petite France & Spa.
What are the check-in and check-out times?
Check-in at Régent Petite France & Spa starts at 4 PM, and check-out is until noon. Early check-in or late check-out may be available for an additional fee, subject to availability and upon request.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy wellness stays, massages, breakfasts, or other gourmet and relaxing experiences at our establishment, Régent Petite France & Spa.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences such as hotel stays or meals, while an open amount voucher gives you the freedom to pay for a service of your choice. This way, you can fully enjoy the services of our establishment, Régent Petite France & Spa.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You will find all the necessary information to offer a wellness or gastronomic stay at our establishment, Régent Petite France & Spa.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and enjoy their service according to availability, at our Régent Petite France & Spa establishment.
Can the gift box be transferred to a third party?
The Régent Petite France & Spa gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase, in our establishment Régent Petite France & Spa.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the Régent Petite France & Spa establishment.
What is the validity period of a gift box?
Your gift voucher for Régent Petite France & Spa remains valid for 365 days from the date of purchase.
Are children allowed?
The Régent Petite France & Spa, located in the heart of Strasbourg, is a 5-star hotel that welcomes guests in a romantic and luxurious setting. Although the establishment is particularly suitable for couples and adults, children are accepted according to the hotel's conditions. For a family stay, it is advisable to check the amenities and services available for children directly with the Régent Petite France & Spa.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of our establishment Régent Petite France & Spa.
Is the spa access private?
Access to the spa at Régent Petite France & Spa is included in some wellness gift boxes. To enjoy this service, check the details of the chosen gift box.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, romantic getaways, Shiatsu massages, breakfasts, and open-ended vouchers. These offers allow you to fully enjoy the gastronomic and relaxation experience at the heart of Strasbourg, in our establishment Régent Petite France & Spa.